Contact Us
At Entain Australia, we’re committed to providing you with comprehensive support to enhance your experience with our services. Whether you have questions about your account, need help with responsible gambling, or require technical assistance, we’ve got you covered.
Our customer support team is readily available to assist you. You can reach out through various channels to get the help you need.
For immediate assistance, our live chat option is available. It's a quick way to connect with our support team and get your inquiries resolved efficiently.
For non-urgent matters or detailed inquiries, you can send us an email. Our team strives to respond within the specified timeframe, ensuring you receive the information you need without unnecessary delays.
Visit our Help Centre to access a wealth of information and resources. This self-service option allows you to explore FAQs and guides that can provide answers to common questions and issues without the need to directly contact support.
If you need assistance with identity verification or managing your account, our support team is here to guide you through the process. We ensure that your account security remains a top priority, and we are dedicated to assisting you with any verification requirements.
We take responsible gambling seriously. If you’re looking for resources or support related to responsible gambling, feel free to ask our team for guidance. We have tools available to help you set limits and find assistance from external organizations.
Should you encounter any technical issues with our platform, our support team is equipped to assist you. Whether it’s troubleshooting an app feature or addressing website accessibility, we are here to help you navigate any challenges.
If you have a complaint or need to resolve a dispute, please reach out to our support team. We follow a structured process to ensure your concerns are addressed professionally and fairly. Your satisfaction is important to us.
While we aim to address all inquiries as quickly as possible, response times may vary depending on the channel you choose. For instance, our live chat is designed for quicker resolutions, while emails may take longer based on volume.
For those requiring assistance in languages other than English, our support team offers SMS support in Vietnamese, Mandarin, and Arabic through interpreter services. Please specify your language preference in your communication.
We encourage you to select the contact method that best suits your needs. For urgent issues, live chat is recommended; for more complex inquiries, email may be preferable. Regardless of your choice, we are here to assist you.
Don’t forget to explore our Help Centre, where you can find FAQs and guides tailored to common questions. This resource can empower you to find answers quickly without needing to wait for support.
Our live chat support operates during designated hours to ensure you can always access assistance when you need it. While specific hours of operation are available, our email support remains accessible for you to submit inquiries at any time.
If you believe your issue requires further attention, please don’t hesitate to inform our support team. They are trained to escalate matters as necessary, ensuring your concerns are brought to the appropriate level for resolution.
Whether you’re using a mobile device or desktop, our platform is designed to be accessible on both formats. Our support options are equally functional on all devices to accommodate your preferences.
We are committed to making your experience with Entain Australia as smooth as possible. Please don’t hesitate to reach out with any questions or concerns you may have. Your satisfaction is our priority.
